Travelex
Privacy Policy
Privacy Statement
Our bureaux de change, this website, www.travelex.bh (the "Website") and our customer
services telephone line are operated by Travelex Bahrain WLL (“Travelex” or
"us" or "our") on behalf of itself and its holding companies
and subsidiaries (together, the "Travelex group"). Travelex
recognises the importance of safeguarding the personal information of its
customers. The following Privacy Policy sets out the basis on which any
personal information will be processed by us and reflects Travelex's commitment
to maintain the confidentiality of personal information and to provide its
customers with the best possible service.
When is Personal Information
Collected?
You may be asked by staff at one of our Travelex bureaux, prompted
at various points on our Website or asked by one of our customer services
advisers to provide us with your personal information. Accordingly, we may
collect and process the following information about you:
- information
you provide by filling in forms;
- details
of any transactions you carry out in-store at one of our bureaux and of the
fulfilment of your order(s);
- information
you provide when entering Travelex prize draws or competitions;
- information
collected from optional surveys that use for research purposes;
- details
of your visits to the Website and the resources that you access; and
- if
you contact us, we may keep a record of that correspondence
Use and Retention of Personal
Information
We only use personal information for the purpose(s) for which
we tell you that it has been collected, and for other legitimate purposes as
permitted by data protection and other relevant laws, and retain it only as
long as necessary for those uses. If you provide information when ordering
travel money or other goods or services from Travelex, you agree that we may
use the personal information for the purposes of:
If you provide information when reserving and buying travel
money or other goods or services from Travelex,
we may use such personal information for the purposes of:
- ensuring that content from the
Website is presented in the most effective manner for you and for your
computer;
- complying with your order;
- keeping you informed by email of
similar products or services to those which you have bought, unless you have
indicated that you would not like us to do so;
- providing you with email alerts which
you have registered for;
- allowing you to participate in
interactive features of our service, when you choose to do so;
- complying with our legal and
regulatory obligations; and
- notifying you about changes to our
service.
We will not disclose information
about identifiable individuals to our advertisers, but we may provide them with
aggregate information about our Website users. You agree that we may also use such
aggregate information to help advertisers reach the kind of audience they want
to target. We may make use of the personal information we have collected from
you to enable us to comply with our advertisers’ wishes by displaying their
advertisement to that target audience.
Maintenance of Accurate Information
We strive to ensure that the information we maintain about
our customers is accurate, current and complete. We respond to requests from
customers to correct inaccurate information in a timely manner.
Protection of Information via
Established Security Procedures
When transmitting personal information over the internet,
please bear in mind that this is not completely secure. Although we do our best
to protect your personal information, we cannot guarantee the security of
information transmitted to the Website. However, when you place an order for
reserving currency online with us, your order is placed over a secure
connection and your personal information is encrypted to ensure it remains safe
at all times.
Once we receive your personal information, we use strict
security standards and procedures to help prevent unauthorised access. Where
Travelex is required to make paper copies of your personal information, such
information is either:
- stored
in a secure locked storage facility and when required, archived in the same
manner; or
- scanned
onto our secure electronic systems (with the original paper copies shredded and
destroyed) and, when required, archived in a safe and secure manner.
All personal information which is provided online is stored
on our secure electronic systems and archived in a secure manner.
Disclosure of Personal Information to
Third Parties
We may disclose your personal information to any member of
the Travelex group (which means our subsidiaries, our ultimate holding company
and its subsidiaries. Travelex will not share personal information with third
parties outside of the Travelex group for marketing purposes without your
consent.
We may disclose your personal information to third parties
for the following purposes:
- in
the event that we sell or buy any business or assets, in which case we may
disclose your personal information to the prospective seller or buyer of such
business assets;
- if
Travelex or substantially all of its assets or Travelex’s holding company or
substantially all of its assets are acquired by a third party, in which case
personal information held by us about our customers will be one of the
transferred assets; and
- in
accordance with the obligations bestowed on us by our third party product
issuers so that they may process your order and, unless you have indicated that
you would not like us to do so, keep you informed of similar products or
services to those which you have bought (please note that these third party product
issuers have their own privacy policies and accordingly we cannot accept any
responsibility or liability for the handling of personal information by such
third parties in accordance with such policies);
- if
we are under a duty to disclose or share your personal information in order to
comply with our legal obligations or in order to enforce our conditions of sale
(including the Online Terms and Conditions) and other agreements; or to protect
the rights, property, or safety of Travelex, our customers, or others. This
includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction.
The personal information that we collect from you may be
transferred to, and stored at, a destination outside the Kingdom of Bahrain.
It may also be processed by staff operating outside the Kingdom of Bahrain
who work for us or for one of our suppliers (including third party product
issuers). Such staff may be engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services. By submitting your personal information, you agree to this transfer,
storing or processing. We will take all reasonable steps to ensure that such
personal information is treated securely and in accordance with this Privacy
Policy.
IP Addresses and Cookies
We may collect information about your visits to the Website
and your computer (including where available, your IP address, operating system
and browser type) for system administration and to report such information to
our advertisers. This is statistical data about our users' browsing actions and
patterns, and does not identify you as an individual.
We collect such information by using a "cookie"
file. Cookies are small pieces of information that are stored on your
computer's hard drive by your browser. They help us improve the Website and
make it possible for Travelex to identify some of your preferences. On
revisiting the Website, Travelex's computer server will recognise the cookie,
giving us information about your previous visits.
Most browsers are originally configured to accept cookies
automatically, however, you may refuse to accept cookies by activating the
setting on your browser which allows you to refuse the setting of cookies.
Please note that if your browser is not configured properly or if you alter
your browser to disable the acceptance of cookies, you may not be able to use
the Website. Unless you have adjusted your browser settings so that it will refuse
cookies, our system will automatically issue cookies when you log on to the
Website.
Please note that our advertisers may also use cookies, over
which we have no control.
Links to Third Party Websites
Our site may, from time to time, contain links to and from
the websites of our partner networks, advertisers and affiliates. If you follow
a link to any of these websites, please note that these websites have their own
privacy policies and accordingly we cannot accept any responsibility or
liability for such policies. It is therefore advisable to check these policies
before you submit any personal information to these websites.
Changes to Our Privacy Policy
Any changes we make to our Privacy Policy in the future will
be posted on this page. Please do check our Privacy Policy from time to time to
take notice of any changes made. By providing us with your personal
information, using the Website and/or any service offered via the Website,
in-store at one of our bureaux or over the phone, or by placing orders after we
have changed the terms of our Privacy Policy, you will be deemed to have
accepted these changes.
This Privacy Policy was last updated on 28th June
2012.
Removal from Travelex Email Marketing
Communications
You may want to discontinue receiving information from the
Travelex group. While this may mean that you will not receive product or
service information of interest to you, we respect anyone’s wishes not to be
informed directly of these promotions or product introductions by emailing Online.Admin.Bahrain@travelex.com. Please specify that you want to be
removed from the Travelex email database. You will also be provided with an
unsubscribe link in any email marketing communications we send you.
Contact
Questions, comments and requests regarding this Privacy
Policy are welcomed and should be addressed to Online.Admin.Bahrain@travelex.com or Travelex Bahrain WLL, Landside
Departures, Bahrain International Airport,
Muharraq, Kingdom
of Bahrain.